Calls | How do I receive calls from customers?

Once you log in, customers can start reading with you via chat or call, depending on what you have enabled.

You can only log in to either the website or the app, not both at the same time. You must remain logged in to a single device, such as a smartphone or desktop.

If a customer initiates a chat, a pop-up screen will appear to alert you. Follow the screen prompts to connect with your customer.

To receive calls, ensure the correct phone number is on your account. If a customer initiates a call, the call will come through to the phone number that you have registered in your profile. You'll get a call from a long, unknown phone number, which is different from every call.

When you answer, music will play and an automated voice tells you about your incoming call from Zodiac Psychics. After that, you'll be connected to your customer. If the call fails, your phone number may be incorrectly configured. To prevent the call feature from being deactivated on your profile, make sure you answer every call you receive while online.

If receiving calls, you must turn off your voicemail. If your voicemail is on, we'll have to deactivate the calling feature for the safety of you and your customers. A customer could gain personal information about you through your voicemail message or may leave personal information about themselves. This violates the rules of our platform and keeps you from boosting your business with calling.

Always double-check that your voicemail is off before you log on to receive calls.