Why was my payment declined?

Modified on Wed, 10 Feb, 2021 at 6:24 AM

If your credit card, prepaid credit card or debit card was declined, we suggest you try the following:


1. Make sure there’s sufficient funds on the card prior to making a purchase

2. Ensure the purchase matches the amount available on the prepaid card

3. Contact the card company at the toll-free number listed on the back of the card for assistance

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